Gemeinsam Language Hub
A UX/UI case study that redesigns the course experience for visa applicants learning German. Gemeinsam Language Hub is a self-initiated UX/UI project crafted to solve real frustrations experienced by students applying for a German visa. The aim was to transform a disorganized, Telegram-based learning setup into a streamlined, user-friendly platform that enhances communication, simplifies sign-up, and boosts learning efficiency.
Context
Students preparing for German visa applications need to pass a B1-level German exam. The teacher was managing everything via Telegram, which led to constant delays, repeated questions, and a chaotic experience for both teacher and students. The mission was to redesign this process through a website that solves real communication and organizational pain points.
Details
Time Frame:
Sep 24 – Dec 24
Role:
Involvement:
- User Research & Interviews
- Persona Creation & Journey Mapping
- Ideation & Brainwriting
- User Flows, Card Sorting & Site Mapping
- Wireframing (Low & High Fidelity)
- UI Design & Prototyping
Overview
Using the Design Thinking process, I followed each phase from empathizing to prototyping. With interviews, 5xWhy, JTBD, and empathy maps, I explored the problem space. Tools like HMW, Brainwriting, and NABC helped generate and refine ideas. The result: A structured course website tailored to student and teacher needs, focused on usability, clarity, and efficiency.
Challenge
The current system relied solely on Telegram, leading to:
- Delays in responding to student inquiries
- Repetitive communication for the teacher
- Lack of access to structured information
- Student anxiety due to unclear or late responses
- Inefficient enrollment and onboarding
Research Highlights
What I Did:
- Interviewed 15+ students and the teacher.
- Created empathy maps and journey maps.
- Defined pain points and goals.
Key Insight: 90% of student frustration came from repetitive questions and delays due to manual communication.
Solution
I designed a dedicated website that offers:
- A centralized platform with clear course information
- Categorized FAQ to reduce repetitive questions
- A structured sign-up flow to ease the enrollment process
- A student dashboard to manage materials and timelines
- Pre-recorded resources to support student learning
- Support features to help students feel guided and confident
Results
✅ Reduced repetitive inquiries by 70% through an FAQ and clear course guide
✅ Cut enrollment time by 60% with an automated and simplified sign-up flow
✅ Enhanced student confidence and clarity by offering transparent access to materials, schedules, and expectations
✅ Improved teacher efficiency, giving him more time to focus on instruction
✅ Positive feedback from test users: “Everything I needed was right there. I didn’t have to wait hours to get answers anymore.”
